Shipping Policy
At Luveiro, we know how exciting it is to receive something special for your pet. That's why we're committed to getting your order to you as quickly and safely as possible. Every order is carefully prepared and packed with care before it leaves us.
Order Processing
All orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays).
Once your order has been dispatched, you'll receive a confirmation email with your tracking information.
Estimated Delivery
We proudly ship worldwide.
Estimated delivery time: 12–18 business days after dispatch.
While most orders arrive within this timeframe, occasional delays may occur due to customs, weather conditions, or courier services that are outside of our control.
Shipping Options
Free Standard Shipping
We offer FREE Standard Shipping on every order. Every shipment includes tracking, allowing you to follow your package from dispatch to delivery.
Insured Shipping
For extra peace of mind, you can upgrade to Insured Shipping during checkout for a small additional fee. This option provides added protection against loss, damage, or theft while your package is in transit.
Track Your Order
Keeping you informed every step of the way is important to us.
You can track your order anytime by visiting Track Your Order from the menu on our website and entering your tracking details.
Delivery Delays
Although we work hard to meet our estimated delivery times, unforeseen delays can occasionally occur due to customs processing, severe weather, peak holiday periods, or courier disruptions. We appreciate your patience and understanding should this happen.
Shipping Address
Please ensure your shipping address is correct before completing your purchase. Once an order has been processed, changes may not be possible. Luveiro cannot be held responsible for delays or delivery issues caused by incorrect or incomplete shipping information.
Need a Hand?
Whether you have a question before placing your order or simply need assistance, we're always happy to help.
Visit our Contact page, and a member of the Luveiro team will get back to you as soon as possible.
🐾 Thank You for Choosing Luveiro
Thank you for trusting Luveiro to be part of your pet's journey. We believe every pet deserves a life filled with comfort, care, and the little moments that matter, and we're proud to help make that possible.